CSW 2025: SIFAX Group Reaffirms Commitment To Service Excellence Across Subsidiaries
By Rashidat Olushola Okunlade, Lagos
SIFAX Group has once again demonstrated its unwavering commitment to service excellence and customer satisfaction as it joined organisations across the world to celebrate the 2025
Customer Service Week (CSW), themed
“Mission: Possible.”
The week long celebration, held across all SIFAX subsidiaries, was designed to appreciate both internal and external customers, reinforce teamwork, and deepen the company’s customer-first culture.
Speaking at the grand finale of the event in Lagos on Friday,
Mrs. Wunmi Eniola-Jegede reiterated the company’s pledge to continuously improve customer experience through staff empowerment, innovation, and a culture of service excellence.
“At SIFAX, our customers, internal and external, are at the heart of everything we do. Their satisfaction defines our success, and we will keep investing in people and processes to make service excellence a lifestyle,” she said.
She also commended employees and customers for their loyalty and dedication, urging staff to continue raising the bar in service delivery. According to her, the celebration provided an opportunity to reflect on SIFAX Group’s growth journey, appreciate loyal employees, and honour colleagues who had passed on over the years.
Also speaking,
Mr. Oliver Omajuwa, Deputy Director, Strategy and Operations, explained that the theme
“Mission: Possible” reflects the company’s service philosophy — one that views every challenge as an opportunity to excel through teamwork and the right attitude.
“There are two categories of customers — the external customers who patronise us, and the internal customers who work within the company. The way we treat one another internally reflects in how we treat our external customers,” he said, urging staff to see colleagues as family and ensure that personal differences never affect service delivery.
Across subsidiaries such as
Ports and Cargo Handling Services,
SIFAX Logistics, and
Skyway Aviation Handling Company (SAHCO), various activities marked the celebration, including scenario plays, orientation sessions, and team-building exercises aimed at improving communication and responsiveness.
Highlights of the week included the
Role-Swap Day, where Managing Directors and Heads of Business Units served as customer service representatives, allowing leaders to experience frontline engagement firsthand. Offices were beautifully decorated, and customers were treated to appreciation gestures across business locations.
In addition, the company organised a
Health and Wellness Day, offering free medical checks — including blood pressure, sugar level, and BMI tests — for staff and customers. Health professionals also facilitated eye-care awareness sessions to promote preventive care and workplace safety.
An
Experience Sharing Session, coordinated by
Mrs. Catherine Abuah, Group Head, Marketing and Chairperson of the CSW Committee, provided a platform for employees to exchange insights on managing customer relations and improving internal processes.
The grand finale featured trivia, games, and a cake-cutting ceremony, with departmental representatives engaging in friendly competitions and photo sessions that fostered camaraderie and joy across teams.
The 2025 Customer Service Week, held from
October 6-10 2025, once again underscored SIFAX Group’s commitment to creating a workplace where employees feel valued and customers enjoy exceptional service at every touchpoint — proving that for SIFAX,
Mission: Possible is not just a theme but a corporate culture.
