NCC, Other Telecom Regulators Set To Combat e-Fraud, Standardise Regional Roaming Tariffs

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The Nigerian Communications Commission (NCC) and other telecoms regulators under the auspices of West African Telecoms Regulators Assembly (WATRA) are set to develop technical and regulatory modalities aimed at combating the rising wave of electronic frauds and standardising regional roaming tariffs in the sub-region.

This was the crux of a two-day meeting organised by WATRA in collaboration with the Economic Community of West Africa States (ECOWAS), which started on Tuesday, October 26, 2021, at Rockview Hotel in Abuja.

The meeting, which was attended by representatives of telecoms regulators from countries across West Africa, provided a platform for key participants and stakeholders to deliberate on building a unified market in telecommunications services in West Africa, to combat roaming and cyber-related frauds, and achieve the standardisation of roaming tariffs among ECOWAS member-states.

Addressing stakeholders at the meeting, Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, who is also the Chairman of WATRA, underscored the centrality of the meeting by emphasising that, as businesses move online, the fraudsters are also going digital.

Danbatta, who was represented by NCC’s Director, Technical Standards and Network Integrity, Bako Wakil, said, based on this fact and in order to give West African citizens and businesses the confidence to fully take advantage of the enormous benefits of Information and Communications Technology (ICT), there was a need for regulators to tame and outpace the fraudsters.

“About 75 percent of trade within ECOWAS is informal, and thus poorly recorded. Therefore, digitising this trade through employing many forms of electronic payments is a significant step towards formalising, governing, and boosting intra-ECOWAS trade activities. Our ambitions are to formalise informal trade, including agricultural commodities as well as boosting intra-regional trade and this requires us to improve collaboration on combating electronic fraud,” Danbatta said.

Danbatta informed the delegates to the forum that electronic fraud is not just an African or a West African issue but a global phenomenon. He cited studies that revealed 54 percent of consumers in the European Union said they are most likely to come across misleading/deceptive or fraudulent advertisements or offers on the Internet.

On the regional roaming service, the WATRA Chairman said the Assembly has the vision of a ‘Digital ECOWAS’ where improved sub-regional roaming regulation can help to facilitate economic integration in the region.

“Our citizens, traders, and companies will trade better when they can use their telephones to call contacts in other ECOWAS countries and when they can use their data subscriptions at no extra cost while traveling or doing business within the region. So, reducing and eventually eliminating the cost of roaming will also be a very significant contribution towards boosting trade within the region,” Danbatta said.

The EVC expressed satisfaction at the level of collaboration among national regulatory authorities in the sub-region on the one hand; and between WATRA and ECOWAS, to achieve a common goal, on the other hand, describing such synergy as a great indicator of progress and internalisation of best global practices.

“I am very pleased to see the excellent collaboration and the sharing of workload between the telecommunications body and personnel within ECOWAS and WATRA. Their roles have become complementary and mutually reinforcing-policies legislative frameworks that have been designed at the ECOWAS level, while WATRA does the follow-up work of information-sharing, dialogue, and learning dispersal amongst regulatory authorities. It is indeed becoming a well-articulated symphony,” he added.

Earlier in his welcome address, the Executive Secretary of WATRA, Aliyu Aboki, emphasised the value of a trusted digital economy to any nation. He cited a study by Accenture, which concludes that “a trusted digital economy would stimulate 2.8 per cent additional growth for major firms, with the new transactions generated totaling $5.2 trillion of value creation in the economy,” hence, the establishment and operationalisation of national and regional anti-fraud committee.

Aboki commended ECOWAS for “allowing this regional sharing of the enormous task of building Digital ECOWAS to work very well through WATRA, which is a regional manifestation of this collaborative structure”. The WATRA Chief restated that WATRA, as a mechanism for regional regulatory collaboration, will work in unison and ensure its vision is speedily executed by making sure that no nation in the region is left behind.

Speaking at the forum, the Acting Director, Digital Economy, and Post, ECOWAS, Dr. Raphael Koffi, noted that while e-fraud in the provision of communication services has always been an issue being collectively tackled, variance in termination rates agreed in commercial roaming agreements has also constituted an obstacle to harmonization of roaming tariffs which, he said, the collaboration between WATRA and ECOWAS is set to achieve.

Participants at the event were updated on the status of the implementation of the Removal of Surcharges on International Traffic (SIIT) on ECOWAS countries; establishment of a uniform tariff cap for roaming call termination in the ECOWAS region, among others.

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