…as no plan for customer systems upgrade
By Olushola Okunlade
FirstBank, West Africa’s premier financial institution and financial inclusion services provider has addressed a misleading report circulating in the media regarding a system upgrade within the bank.
The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
The bank clarifies that no system upgrade is currently underway, and all our customer applications are fully operational.
“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform, FirstBank stated.
The bank, which serves over 42 million customers, announced on Thursday assuring customers that its commitment to seamless service delivery remains unwavering as customers continue to enjoy uninterrupted access to its services.
